Shipping and Refunds

• Shipping and Delivery

The items are shipped by Swiss post to any address in Switzerland or abroad. 

The customer is bound to receive the goods and pay them.

When shipping abroad the customer may be charged with any additional taxes and duties.

Deliveries are made alternatively after authorizing the payment by credit card (MasterCard/Visa), prepayment or with cash on delivery (please consider additional fees). 

Within Switzerland we also ship with invoice.

Any costs of a return, which are based on an incorrect or incomplete addressing, or due to a non-acceptance of the customer have may be charged to the customer.

• Delivery Time

All orders will be executed within 48h unless otherwise indicated. If however we are out of stock, the customer will be informed by email.

• Returns and Exchange

If any customer is dissatisfied with the goods that they have purchased, we will offer a 100% refund or exchange (excluding individual print, delivery charge and gift-wrapping).

Only un-worn garments in their original packaging (including hang tags) can be returned or exchanged. Both the goods and the packaging have to be in a re-saleable condition to qualify for a refund. This return policy does not apply where the packaging has been damaged or the goods worn, for hygiene reasons we are unable to accept a returned garment, unless there is a fault with the goods, in which case we will offer a 100% refund including any delivery charge.

Returns must be received back into the warehouse within ten (10) working days of receipt of the products purchased.

When returning goods please ensure that the return packaging is of adequate quality to ensure the safe arrival of the item. Please include a copy of the bill and send all to the following address:

Eric Barré Ltd.
Luther Strasse 32
CH-8004 Zürich
Switzerland

Shipping charges are not refundable except in the case where the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered. 

In the event that your return does not comply with the terms and conditions set above, you will not be entitled to any refund of sums already paid to Eric Barré Ltd.; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Eric Barré Ltd. If you do not wish to receive the products in the conditions in which they were sent back to Eric Barré Ltd., the company shall be entitled to keep the products and withhold the sums already received.

• Refunds

If the return right is exercised in conformity with the provisions, Eric Barré Ltd. shall refund the sums paid for the returned products, net of any shipping costs for the delivery to you of the purchased products.  

Whatever the term of payment used by you, the refund procedure shall be started by Eric Barré Ltd. within ten (10) days of receipt of the products returned, after checking that the return right has been correctly exercised and that the returned products are accepted.

The time period for refunding the sums you paid for purchasing the products depends on the terms of payment used:

• purchase by credit card for purchasing products, the time period depends on the credit card, but the money is normally refunded after two bank statements have been issued. Please note that the currency exchange rate to be used for refunding the sums paid is the same as the currency exchange rate at the date of debit on your current account; consequently you will not be penalised in terms of bank interest.
• payment made by cash on delivery: you will be refunded the sums you paid for purchasing products on your current account; the time needed for refunds depends on data you provided in your order; normally refunds take place within a month.